When can I start using my CFPS account?
Once your account has been opened, you can start using it right away! Top it up and get your free virtual card to start shopping immediately, while you wait for your plastic card to arrive in your mailbox.
How can I top up my account?
To add money to your CFPS account, follow a few simple steps:
- Open the CFPS app on your phone
- Tap the Add funds button on the home screen
- Copy your account details and use them to make a SEPA or SWIFT transfer from your other bank account.
You can also top up your account by transferring money from your PayPal account, by requesting a payment from your friends within or outside the CFPS community, or by getting your salary paid into your account.
Where can I find my account details?
You can find your account details by tapping the Add funds button on the home screen of your CFPS app.
Alternatively, you can tap on your virtual card if you have already ordered it and then select “Show account info”.
You can also check the details in your account statements if you have requested or downloaded any in the app.
What currency is my account in?
We don’t set limits on your account. However, depending on your country of residence there may be limits applied to your account according to the local rules and regulations.
How can I check my account balance?
Your account balance is always displayed on the home screen of your CFPS app.
Where can I find my account history?
Your latest transactions are always displayed on the home screen of your CFPS app. To see the transaction history for a specific card or account, tap “See all” and then choose “Account”, “Virtual card” or “Euro card” in the dropdown list. You can also select any period to check how much you spent and what on during that time.
Why is my transaction not displayed in the history?
If you make a transaction on a weekend or holiday, it may appear in your account history a little bit later. Wait for 1 or 2 days and check again.
Can I change my account number?
No, you cannot change your account number.