How can I open an account?
You can set up your CFPS account online, without going to a branch. To start, download our app from the Apple Store or Google Play.
To sign up, you’ll need to verify your email address and phone number, fill in all the required fields and take photos of your ID document and proof of address.
After filling in all the fields and submitting your documents, you’ll have to wait a little while for your identity to be confirmed. In case of successful verification, you will receive an email with a notification to the email address you used to register.
Keep in mind that you should be a resident of the EEA to open an account.
Why do I need to verify my identity?
You need to verify your identity as part of the KYC (Know Your Customer) process applied as an anti-fraud and anti-money laundering measure. KYC is mandatory for all registered banks and e-money institutions, and each of our customers has to pass KYC verification to open and use an account.
What documents are required to open an account?
To open a CFPS account, you’ll need your passport (or your ID card) and proof of address.
If you are a citizen of a country outside the EEA, but you reside in the EEA, you need to provide a temporary or permanent residence permit along with your ID document. Your ID document and residence permit should be valid for at least one month after the present date.
The documents that can be used as proof of address:
- Bank statement, mortgage statement or credit card statement issued by a bank (6 months or less old);
- Utility bill for electricity, gas, water supply, home Internet, cable TV, or landline telephone (6 months or less old);
- Tax bill, valid for 1 year;
- Any government-issued correspondence;
- Current lease agreement that has both your and landlord’s signatures.
Which documents can I use to verify my identity?
You can verify your identity with a government-issued passport or ID card valid for at least one month after the present date. If you are not a national of any EEA country, but you have a residence permit, you should provide it along with your ID document to open an account.
When taking a photo, please note that:
- The information on the document must be clearly legible;
- All corners of the document should be within the frame visible.
I am a non-EEA national, but reside in an EEA country. How can I prove my identity?
When you are asked to select your ID document issuing country during the registration in the app, choose the EEA country you currently reside in, scan your national passport, and then submit your residence permit to confirm your EEA residence.
What can I use as proof of address?
The document used as proof of address must contain your current residential address and be clearly dated as some documents should not be older than 6 months. You can provide one of the following documents:
- Bank statement, mortgage statement or credit card statement issued by a bank (6 months or less old);
- Utility bill for electricity, gas, water supply, home Internet, cable TV, or landline telephone (6 months or less old);
- Tax bill, valid for 1 year;
- Any government-issued correspondence;
- Current lease agreement that has both your and landlord’s signatures.
We don’t accept:
- Screenshots;
- Mobile phone bills;
- Medical bills;
- Receipts for purchases;
- Insurance statements.
Please note that:
- The document must be no older than 6 months, except the lease agreement, and must be printed on an official form;
- The document must contain your full name (the same as on your ID document);
- When taking a photo, make sure that the address, date of issue, and all corners of the document are within the frame;
- The document cannot be the same as your ID document;
- We accept both photos of paper documents and uploaded electronic documents in PDF.
What should I do if my ID scan is not accepted?
Please check that you selected the correct document type and country. We accept passports and ID cards issued in the European Economic Area (EEA). If your passport is issued outside the EEA, choose the EEA country you currently reside in, scan your passport, and have your residence permit at hand to confirm your EEA residence.
You might be taking a photo of your ID in bad lighting, so your data is illegible. Please try again and make sure that all the information is easy to read, and all corners of the document are fully visible in your photo.
What is a selfie check and how to pass it?
Liveness verification confirms that the documents are submitted by their owner rather than an imposter.
To complete the verification, look straight into the camera and wait for a few seconds. Please try to keep your face within the frame throughout the process.
I have submitted all the documents, what’s next?
Once you’ve submitted all the required documents, all you have to do is to wait for them to be verified. The KYC check may take from 20 minutes to 24 hours. As soon as you pass it successfully, we’ll notify you about it via email, and you’ll be able to start using your CFPS account and get your free virtual card.