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Account protection

How can I protect my account?

To safeguard your CFPS account against fraud, following these recommendations:

  • Sign up using your personal phone, not someone else’s.
  • Protect your personal information: never share your SMS codes, card details (unless during online purchases), login credentials, passwords, or passcodes with anybody.
  • Create a robust password that comprises a minimum of 8 characters. Use a mix of numbers, special characters, lowercase and uppercase letters. Avoid writing it down.
  • Use biometric authentication (Touch ID or Face ID) instead of a passcode to access your account securely.
  • Add your cards to Apple Pay or Google Pay for contactless payments using your phone.
  • If your card is lost or stolen, block it immediately within the app.
  • Regularly review your transactions to detect any unusual ones.

How can I update my account information?

If you need to change your CFPS account details, follow these simple steps:

  1. Open your CFPS app and go to the Profile screen.
  2. Tap “Personal info”.
  3. Here you can update your mobile phone number, address, or email.

To change your app login passcode or password, go to the Profile screen, tap “Settings”, and select the appropriate option.

How can I enable Touch ID or Face ID?

To enable biometric authentication, follow these simple steps:

  1. Open your CFPS app and go to the Profile screen.
  2. Tap “Settings”.
  3. Select Face ID or Touch ID and follow the instructions on the screen.

What should I do if I suspect any fraudulent activity in my account?

Can I login to CFPS using someone else’s device?

Technically, yes, it is possible, but we strongly discourage it. This can put your account’s safety and your privacy at risk, leaving you inadequately protected in case of any issues.

We highly recommend that you always use your own phone to access your account for maximum security.